Membership Help

Forgot your member number? 

Fill out the form below and get your USU Member number sent to your mobile phone. 

Last Name :
Phone :

Download the USU member app

If you have an Android phone go to Google Play, or if you have an iPhone go to the App Store, and search ‘USU'. Note: if your phone is an international model, please make sure your app store is set to Australia.  

Having technical issues? 
Try either of these three options: 
1. If your barcode appears white, make sure your membership has been renewed. 
2. Download the latest version of the APP. Check your Apple or Google Play store. 
3. Avoid using screenshots. Alway use the live APP.

If you're still having issues head to Frequently Asked Questions page or contact us directly. 

Update your USU member contact details

Visit USU Contact Details page. 

USU Feedback 

We welcome your feedback. Tell us how we can continue to improve our services by completeing the USU Feedback Form

Contact USU 

Visit us at the USU INFO HUB cated on Level 1, Manning House, Manning Road and Level 4, Wentworth Building University of Sydney, NSW, 2006 or call us on 02 9563 6000. The USU INFO HUB is open 9:30am-4pm during semester and 10am-4pm out of semester.